Terms & Conditions

Last Updated: December 22, 2025

1. Acceptance of Terms

By accessing or using DiagnoLab Diagnostic Center's services, website, or mobile application, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Provided

DiagnoLab provides diagnostic and pathology services including but not limited to:

• Clinical laboratory testing and pathology services
• Home sample collection services
• Online appointment booking and report delivery
• Health checkup packages
• Consultation services (where applicable)

3. User Eligibility

By using our services, you confirm that:

• You are at least 18 years of age, or using our services under parental/guardian supervision
• You have the legal capacity to enter into a binding agreement
• All information provided by you is accurate and complete
• You will update information promptly if it changes

4. Appointment Booking and Cancellation

4.1 Booking

• Appointments can be booked online, by phone, or in person
• Confirmation of appointment will be sent via SMS/email
• Appointment times are subject to availability

4.2 Cancellation and Rescheduling

• Cancellations must be made at least 2 hours before the scheduled time
• Late cancellations or no-shows may incur charges
• Rescheduling is subject to availability
• We reserve the right to cancel appointments due to unforeseen circumstances

5. Sample Collection

5.1 Home Collection

• Home collection is available within designated service areas
• Additional charges may apply for locations outside standard service zones
• Patient must be available at the specified time and location
• Safe and hygienic environment must be provided for sample collection

5.2 Sample Requirements

• Some tests require fasting or specific preparation
• Patient must follow all pre-test instructions provided
• Failure to follow instructions may affect test accuracy

6. Test Results and Reports

6.1 Report Delivery

• Reports are delivered within the specified turnaround time
• Delivery time varies by test type (routine, specialized, etc.)
• Reports can be accessed online, via email, or collected physically
• Critical values will be communicated immediately to the patient or physician

6.2 Report Accuracy

• We strive for maximum accuracy using standardized procedures
• Reports are based on the sample provided and information given
• Sample integrity issues may affect results
• Discrepancies should be reported immediately for investigation

6.3 Report Usage

• Reports are for the patient and their healthcare provider
• Reports should be interpreted by qualified healthcare professionals
• We are not responsible for interpretation or treatment decisions
• Reports remain the property of DiagnoLab

7. Payment Terms

7.1 Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes
• Prices are subject to change without prior notice
• Package prices are valid for the tests included at the time of booking

7.2 Payment Methods

• We accept cash, credit/debit cards, UPI, net banking, and digital wallets
• Payment must be made before or at the time of sample collection
• For online bookings, advance payment may be required

7.3 Refunds

• Refunds are processed only in case of service failure from our end
• Refund requests must be made within 7 days of service date
• Processing time for refunds is 7-10 business days
• Refunds are subject to investigation and approval

8. Patient Responsibilities

As a patient, you are responsible for:

• Providing accurate personal and health information
• Following pre-test instructions carefully
• Being present at the scheduled time for sample collection
• Informing us of any allergies or health conditions
• Making timely payments for services
• Safeguarding your login credentials and personal information
• Notifying us immediately of any unauthorized access

9. Confidentiality and Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal and health information.

10. Intellectual Property

• All content on our website is owned by DiagnoLab or licensed to us
• You may not copy, reproduce, or distribute our content without permission
• Our trademarks, logos, and brand materials are protected
• Unauthorized use may result in legal action

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the amount paid for the specific service
• We are not responsible for delays due to circumstances beyond our control
• We do not guarantee diagnosis or treatment outcomes
• We are not liable for decisions made based on test results

12. Disclaimer of Warranties

• Services are provided "as is" without warranties of any kind
• We do not warrant uninterrupted or error-free service
• Technical issues may occasionally affect service delivery

13. Indemnification

You agree to indemnify and hold DiagnoLab harmless from any claims, losses, or damages arising from:

• Your violation of these Terms and Conditions
• Providing false or misleading information
• Unauthorized use of our services
• Violation of any third-party rights

14. Complaints and Grievances

If you have any complaints or grievances:

• Contact our customer support at +91-9876543210
• Email us at support@diagnolab.com
• Visit our facility during business hours
• We will investigate and respond within 7 business days

15. Governing Law and Jurisdiction

• These terms are governed by the laws of Romania
• Any disputes shall be subject to the exclusive jurisdiction of courts in Bucharest, Romania
• We will attempt to resolve disputes amicably before legal proceedings

16. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of modified terms.

17. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms and Conditions, please contact us:

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